Support Center

We're here to help you get the most out of CleanLoom

📧 Need Help?

Our support team typically responds within 24 hours

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Frequently Asked Questions

🔐 Is my data safe?

Absolutely! All processing happens locally on your device. Your photos, videos, and contacts never leave your phone. We don't have access to any of your personal data.

📸 Will deleting photos remove them permanently?

No. Deleted items are moved to your device's "Recently Deleted" folder, where you can recover them for up to 30 days before they're permanently removed.

🎬 How does video compression work?

CleanLoom compresses videos using efficient encoding while maintaining quality. The original video is replaced with the compressed version, saving storage space.

👥 Will merging contacts lose any information?

No. When you merge duplicate contacts, all information from both entries is combined into one contact. No data is lost.

💳 How do I manage my subscription?

You can manage your subscription through your iPhone's Settings > [Your Name] > Subscriptions > CleanLoom. Here you can upgrade, downgrade, or cancel your plan.

🔄 How do I restore my purchase?

Open CleanLoom, go to Settings, and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used to make the original purchase.

📱 Which devices are supported?

CleanLoom works on iPhone and iPad running iOS 16.0 or later.

Troubleshooting

App can't access my photos

Go to Settings > Privacy & Security > Photos > CleanLoom and select "Full Access" to allow the app to scan your entire photo library.

App can't access my contacts

Go to Settings > Privacy & Security > Contacts and ensure CleanLoom is enabled.

Duplicate detection seems slow

The first scan may take longer as we analyze your entire library. Subsequent scans are much faster. The app works best when connected to WiFi and charging.

💡 Tip: For the best experience, make sure CleanLoom has full photo library access and run scans while your device is charging.